To ensure a customer-friendly experience, we accept returns and replacements for customers who are not fully satisfied with their purchase. Our Customer Service Team is ready to assist with initiating a return or replacement. Returns due to accidental purchases are subject to a 15% restocking fee plus freight charges, as these items must be carefully processed and restocked, and must be submitted within 30 days of the initial purchase date. However, replacements for warranty-related defects are provided at no cost to the customer.
Products must be shipped back to the original warehouse, and be 100% complete in their original, sealed packaging, with the UPC/barcode visible. All original contents, components, and manuals must be included. Items returned in non-sellable condition will not be eligible for full credit. The return process typically takes between one and three weeks for completion.

All returns require a Return Authorization Number (RA), which will be issued by our Customer Service Team. To request a RAN, please provide the following information:

- original purchase order (PO) number
- item number and quantity
- reason for return
- your name and daytime phone number
- your email address
- and whether you would prefer reshipment, or a credit posted to your account

Once issued, the RAN must be clearly written on the outside of all returned packages, visible upon delivery, as packages without a RAN will be returned to the sender at their expense. The return will be picked up by one of our trucks or as otherwise noted.

Shortages must be recorded on the POD upon delivery. Please issue a problem ticket with the description of the discrepancy and submit it with our customer service team. Shortages must be recorded within 24 hours.